UX Designer

About Ideally

Ideally is reinventing the research industry, colliding tech and creative to build something category-defining. We move fast, create boldly, and are fuelled by a shared ambition to push what’s possible.

Each team member plays an important role in driving our mission forward through the impact they create, shaped by both what they deliver and how they deliver it. This position description sets out what impact looks like in your role and is intended as a guide, leaving space for you to bring your strengths and ideas to craft success as part of a collective team.

Ideally is a scaling organisation. As priorities, products, and the business evolve, so will this role. You are expected to adapt, help shape what’s needed next, and focus your time and energy where you can create the greatest impact. Where changes are significant, we will work through them with you openly and in good faith.

Your Role Impact

As a Senior UX Designer at Ideally, you’ll work alongside product managers, engineers, and researchers to push the boundaries of how our users interact with AI agents to survey consumers and develop meaningful insights, fast.

This role is dedicated to discovering, comprehending and designing experiences and solutions to make our agents feel understandable, reliable, and essential to our user’s workflows and processes. This will involve leveraging established design conventions and instinct, as well as exploring and forming our distinct principles, patterns and language.

What You’ll Do

• Collaborate closely with product designers, AI specialists, product managers, engineers, and researchers to experiment and shape early stage ideas into valuable solutions and experiences.

• Work with users, product, customer success and research teams to uncover what our users need, want and their barriers to adoption. You’ll use this data and acquired intuition to prioritise, plan, and inform design solutions.

• Distill complex systems into intuitive and practical experiences that inspire confidence and trust in our product and agents.

• Use prototyping and storytelling to showcase solutions and their feasibility. Identify opportunities to improve consistency and quality of our user’s experience.

What You Bring

• UX or service design experience, preferably in the enterprise/B2B SaaS domain and be comfortable running projects independently

• Proficiency in wireframing and prototyping design solutions

• A technical understanding of LLMs and how we can build on top of them

• A passion for untangling vague, conceptual problems and instinct for the most intuitive mental models and flows

• A desire to uncover our user’s needs and wants, and advocate for the strongest design solutions to solve their problems

• Excellent collaboration and communication skills to work with cross functional teams and influence without authority

• Energy and creativity to find ways to deliver high quality work in a fast paced, sometimes ambiguous start-up environment

• A thoughtful, kind and learning-first mindset

Why Join Ideally?

• Be part of a category creating company changing how the world thinks about research and bold thinking Work closely with a tight-knit, ambitious team across global markets

• Help shape the future of insights and creativity with AI at the core

• Competitive salary, meaningful equity, and room to grow

Working at Ideally

• We have a team of 50+ (and growing!) and you’ll be working within our Auckland office. We have an office-first culture to foster connection and creativity with flexibility to support everyone's personal situation.

• For remuneration, we offer competitive start-up salaries, ESOP arrangements, and other benefits such as a day off on your birthday.

What we offer as perks

• Competitive rewards and upside, including salary, meaningful ESOP, and recognition for impact

• Growth and progression, with exposure, stretch opportunities, and scope to expand your role as we scale

• Flexibility and autonomy, with a hybrid model and focus on impact rather than hours

• Support that matters, including paid parental leave, fertility support schemes, and wellbeing resources

• A fun, social environment, with big events like our Annual company-wide offsite ThinkFest bringing everyone together Perks are table stakes for us.

What truly defines Ideally is our high-performance with high care culture, the calibre of people, the ownership they’re given, and the chance to help shape an industry.

Who should apply and how to put your best foot forward

If this role or Ideally excites you and you can see yourself having an impact here, we’d love to hear from you - even if you don’t meet every single requirement listed. This job ad is a starting point for a conversation, not a rigid checklist. We care far more about potential, mindset, and how you think than a perfect match on paper.

We also know from research that female and non-binary applicants are less likely to apply unless they feel 100% qualified. If that’s you, please take this as your nudge to apply anyway. Focus on the bullet points that reflect your strengths and experience, not the ones that don’t.